FAQ
What is the cancellation and rescheduling policy?
We kindly request that any changes or cancellations be made with a minimum of 24 hours in advance. Cancellations within less than 24 hours or no-shows will be subject to a 100% charge of the booked service.
What happens if I arrive late for my appointment?
We offer a 10-minute grace period. After this time, your session may be shortened or canceled, and the full service fee will still apply. Punctuality enables us to deliver a comprehensive and high-quality experience to you.
Do I need to leave a deposit to book an appointment?
Yes. A non-refundable deposit of 50% is required to confirm your appointment. The remaining balance is due on the day of the service. Deposits may be transferred if you reschedule with proper notice.
Can I bring guests or children to my appointment?
To maintain a calm and respectful environment for all clients, please note that no guests, children, or pets are allowed. Your session is a moment dedicated exclusively to your well-being.
What forms of payment do you accept?
We accept cash, Zelle, and debit/credit cards (card payments may include an additional fee). Payment is required at the time of service.
What if I have a medical condition or I'm pregnant?
It is essential to inform us of any health conditions, allergies, or pregnancy before your session. Some treatments may not be recommended, and we will adapt the experience accordingly for your safety.
When should I avoid booking a facial or body treatment?
We recommend avoiding appointments if you have a fever, active breakouts, skin infections, sunburn, or have recently undergone procedures. If you are unsure, please feel free to consult with us in advance.
Are the results immediate, or do I need multiple sessions?
Some treatments show visible results after the first session, but in most cases, consistency and professional follow-up are key to achieving lasting changes. We create customized plans for each client.
Can I change the service once I arrive?
Service changes are subject to availability and must be communicated at least 24 hours prior to the scheduled time. No modifications can be made on the day of the appointment.
What happens if I have an adverse reaction?
We use high-quality products and safe techniques. However, if you experience any reaction after your session, contact us immediately. We always perform a pre-treatment consultation to minimize risks.
What should I do before a facial treatment?
Avoid exfoliants, acids, retinol, or heavy makeup for at least 48 hours prior. We recommend arriving with a clean face and no products applied.
Can I wear makeup after a facial?
It is best to wait at least 24 hours before applying makeup to allow your skin to recover and fully benefit from the treatment.
Do you offer packages or memberships?
Yes. We offer customized packages and monthly memberships that include exclusive benefits, special discounts, and ongoing professional support.
What is included in a scalp or facial consultation?
It includes a professional analysis, review of habits and concerns, personalized recommendations, treatment plan, and home care guidance.
What if I have lash extensions or laminated brows?
Please inform us in advance so we can adjust the treatment and avoid any products or techniques that could interfere with those areas.
How long does each session last?
It depends on the service. Facial and scalp sessions usually last between 45 and 90 minutes. We’ll provide the exact duration when scheduling.
Can I combine multiple treatments in one appointment?
Yes, you can combine treatments in a single visit to save time and enhance results. However, it is essential to notify us in advance so we can coordinate your experience thoroughly without interfering with other clients’ appointments.
Is waxing painful?
Some discomfort may occur, especially during the first session or in sensitive areas. We use high-quality products and gentle techniques to ensure the most comfortable experience possible.
Are there any post-waxing care instructions?
Yes. Avoid sun exposure, heat, tight clothing, perfumes, and intense workouts for at least 24 to 48 hours after waxing. We will provide personalized aftercare guidance.
Do you have a tipping policy?
Tipping is not required but is appreciated as a token of gratitude for excellent service. You can tip in cash or include it in your payment.
Do you offer gift cards?
Yes, we offer both physical and digital gift cards, perfect for special occasions.
Can I take photos or record during my session?
Out of respect for your privacy and that of others, recording is not allowed without prior authorization. We can take professional photos of your progress with your consent.
Do you offer services for men?
Absolutely. Our treatments are designed for all skin types and genders. We also have protocols tailored specifically for men’s needs.
Do you perform treatments or waxing on male genital areas?
No. For professional, ethical, and safety reasons, we do not perform any treatments or waxing on male genital areas.