SERVICE POLICIES

At Bookgtherapy, we are committed to providing you with a safe, relaxing, and results-driven experience.
To ensure the best possible service for all our clients, we kindly ask that you review the following policies before your visit.

1. Purpose

Our goal is to create a welcoming, respectful, and professional environment where you can enjoy effective treatments and leave feeling renewed.

2. Appointments

All visits must be booked in advance.
A deposit of 30–50% of the treatment cost is required to secure your appointment.
Reservations can be made via WhatsApp, our website, phone, or our official social media channels.

3. Arrival & Punctuality

Please arrive 5–10 minutes early to complete any forms and settle in comfortably.
If you arrive more than 15 minutes late, your session time may be shortened or rescheduled.
Late arrivals without notice will be considered a “no show.

4. Cancellations & No Shows

Cancellations or rescheduling require at least 24 hours’ notice.
Cancellations made within 24 hours will result in a loss of the deposit.
No-shows without prior notice forfeit the full deposit.
Multiple reschedules may require full prepayment.

5. Health & Safety

A health form must be completed before your first appointment.
Please inform us of any medical conditions, allergies, injuries, pregnancy, or medications.
We reserve the right to adjust or refuse a treatment if it could affect your well-being.

6. Privacy & Confidentiality

Your personal information is always handled with the utmost confidentiality. Our team is trained to maintain your privacy and comfort throughout your visit.

7. Payment

We accept cash, bank transfers, and all major credit or debit cards.
Prepaid treatments are non-refundable but may be rescheduled within the allowed timeframe.
Discounts and promotions cannot be combined or transferred.

8. Packages & Gift Vouchers

Valid for 3–6 months, depending on the offer.
Cannot be exchanged for other services or transferred without written approval.

9. Skin Conditions

For your safety, we cannot perform treatments on areas with open wounds, burns, infections, bruises, active breakouts, warts, or contagious conditions.
If a condition is discovered at your appointment, we may reschedule or cancel the service.

10. Conduct

Respectful behavior toward our staff and facilities is expected at all times. Inappropriate or aggressive conduct will result in the immediate end of your service and possible restriction of future visits.

11. Feedback

We value your experience. For comments or concerns, please contact us at [Spa Email]. All inquiries are addressed within 72 business hours.

12. Children & Guests

To maintain a peaceful environment:

Children under 12 are not permitted in treatment rooms, except for specially designed sessions under adult supervision.
We do not provide childcare services and cannot accommodate children as companions.
Guests are not allowed in treatment rooms unless pre-approved for special circumstances.

13. Facilities

Bathrooms are available only for clients in session.
Please keep shared spaces clean and tidy.

14. Inclusivity

We welcome all clients and do not tolerate discrimination of any kind.

15. Illness

If you are feeling unwell or have symptoms such as fever, cough, or body aches, please reschedule your appointment. We may refuse service if signs of illness are present.

16. Treatment Restrictions

Certain procedures, such as waxing and exfoliation, cannot be performed if you have used Accutane within the last 6 months or had botox, fillers, laser, peeling, or microdermabrasion in the last 7–14 days. Always inform your therapist about recent treatments or medications.

17. Reactions & Sensitivity

Some products and medications may cause skin sensitivity or pigmentation changes. While we use professional-grade products, unforeseen reactions may occur. Following post-treatment instructions is essential.

18. Maximizing Results

Treatment success depends on:

Completing the recommended number of sessions.
Following aftercare instructions.
Using the home-care products we recommend.

19. Treatment-Specific Guidelines

Eyelashes: No application will be performed if there are infections, irritation, or sensitivity. Arrive without eye makeup and remove contact lenses beforehand.
Eyebrows: Not performed if the skin is wounded, irritated, or has active breakouts. Notify us of recent botox or peeling.
Scalp Treatments: Not performed if there is active psoriasis, fungal infections, or open wounds.
Hydralips: Avoid if you have cold sores, wounds, or have recently had lip injections.
Brow & Lash Lamination: Not performed with infections, wounds, dermatitis, or recent use of retinol/acids.
Waxing: Avoid if the skin is irritated, burned, wounded, or has active breakouts.

20. Pre-Appointment Form

Please complete your client form at least 24 hours before your visit so we can personalize your treatment and ensure a smooth appointment.

21. Products

Opened cosmetic products cannot be returned. Exchanges are allowed only if unopened, in original packaging, and within 7 days of purchase.

22. Mobile Devices

Please keep your phone on silent or turned off to preserve our tranquil environment.

23. Smoking & Vaping

Smoking and vaping are prohibited in all areas of the spa.

24. Photography & Recording

Recording staff or sessions without prior written consent is not permitted

By booking with Bookgtherapy, you agree to comply with these policies.
We appreciate your understanding and look forward to welcoming you soon.